Effective Date: 30th January 2023
- The Information We Collect
- How We Use Your Information
- Cookies and Similar Technologies
- Online Analytics and Advertising
- How We Share and Disclose Your Information
- Your Choices
- Third Party Links and Services
- Children’s Privacy
- International Transfer of Data
- Your Rights
- How Long We Store Your Information
- How We Protect Your Information
- Infinite Podiatry & Physio Ltd Contact Information
THE INFORMATION WE COLLECT
1. Information You Provide to Us
Infinite Podiatry & Physio Ltd collects information from you through:
- Patient Enquiries and Registration
- The Infinite Podiatry & Physio Ltd services that you use
- Requests or questions you submit to us via forms or email (e.g., website enquiries, website chat enquiry, direct email, facebook messenger).
- Your communications and dealings with us.
- Your participation in Infinite Podiatry & Physio Ltd sweepstakes, contests, or research studies.
- Uploads or posts to social media, website & use of service.
- Requests for information through 3rd parties or 3rd party referrals assistance.
Information from and about you:
The types of information we collect will depend upon the services you use, how you use them, and what you choose to provide.
The types of data we collect directly from you may include:
- Name, address, D.O.B, telephone numbers and email address.
- Optional information may include photographs, patient relationships, referral sources etc.
- Log-in details and password, if you create an Infinite Podiatry & Physio Ltd account.
- Any email requests or questions you submit to us.
- Demographic information such as your gender, age, etc.
- User-generated content you post in public online platforms.
We are required to generate records of all treatment provided. The HCPC – Health and Care Professions Council mandate that all data must be kept for a period no shorter than seven years.
This does not impede your right to be forgotten. We are able to archive your content upon your request, but your patient records and notes must be kept in line with HCPC guidelines.
Information about others:
2. Information We Automatically Collect
When you use our services that connect to the Internet, including, but not limited to, when you access the services via our website, your mobile devices, any Infinite Podiatry & Physio Ltd software/applications, we automatically collect certain information as described in this Section.
As discussed further below, we and our service providers (which are third party companies that work on our behalf to provide and enhance the services) use a variety of technologies, including cookies and similar tools, to assist in collecting this information.
3. Information We Collect From Third-Party Integrations
4. Information We Collect from Affiliates and Non-Affiliated Third Parties
COOKIES AND SIMILAR TECHNOLOGIES
To collect the information in the “Information We Automatically Collect” section above, we and our service providers use Internet server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. A web server log is a file where website activity is stored. An SDK is a section of code that we embed in our applications and software to allow third parties to collect information about how users interact with the services. A cookie is a small text file that is placed on your computer or mobile device when you visit a site, that enables us to: (i) recognize your computer and login session; (ii) store your preferences and settings; (iii) understand which web pages of the services you have visited; (iv), enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests; (v) perform analytics; and (vi) assist with security and administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, email open rates, measure popularity of the services and associated advertising, and to access user cookies. As we adopt additional technologies, we may also gather information through other methods.
Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari).
HOW WE USE YOUR INFORMATION
- Provide the services you have requested.
- Respond to your request for information and provide you with more effective and efficient customer service.
- Provide you with product updates and information about products & services you have purchased from us.
- Provide you with service notifications via email and SMS.
- Contact you by email, postal mail, or phone regarding Infinite Podiatry & Physio Ltd and third-party products, services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you.
- Customize the advertising and content you see.
- Help us better understand your interests and needs and improve our services.
- Synthesize and derive insights from your use of different Infinite Podiatry & Physio Ltd products and services.
- Engage in analysis, research, and reports regarding use of our services.
- Provide, manage, and improve the services.
ONLINE ANALYTICS AND ADVERTISING
2. Online Advertising
HOW WE SHARE YOUR INFORMATION
Infinite Podiatry & Physio ltd will share your information in the following ways:
- Service Providers.
We may provide access to or share your information with select third parties who perform services on our behalf. These third parties provide a variety of services to us, including without limitation product manufacture, billing, sales, marketing, provision of content and features, advertising, analytics, research, customer service, shipping and fulfilment, data storage, security, fraud prevention, payment processing, and legal services.
- Third-Party Integrations.
When you initiate a connection with a third-party integration through the services (e.g. Facebook Messenger, Calendly, Physi-Track, Asana etc), we will share information about you that is required to enable your use of the third-party integration through the services.
- Business Transfers.
- Public Forums.
The services make it possible for you to upload and share comments or feedback publicly (i.e., outside of the Infinite Podiatry & Physio Ltd mobile and web app) with other users, such as on the Infinite Podiatry & Physio Ltd social media, blogs etc. Any information that you submit through such public features is not confidential, and Infinite Podiatry & Physio Ltd may use it for any purpose (including in testimonials or other Infinite Podiatry & Physio Ltd marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages. Accordingly, please take care when using these features of the services.
- Aggregate/De-Identified Information.
From time to time, Infinite Podiatry & Physio Ltd may share Aggregate/De-Identified Information about use of the services, such as by publishing a report on usage trends. As stated above, this Policy places no limitations on our use or sharing of Aggregate/De-Identified Information.
We may also disclose your information to third parties with your consent to do so. For example, we will write to your GP to update them on your treatment but only with your consent.
In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails.
THIRD PARTY LINKS AND SERVICES
INTERNATIONAL TRANSFER OF DATA
Infinite Podiatry & Physio Ltd complies with EU General Data Protection Regulation (GDPR).
The GDPR imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations, in order to ensure that the level of protection of individuals afforded by the GDPR is not undermined. Personal data may only be transferred outside of the EU in compliance with the conditions for transfer set out in Chapter V of the GDPR. Transfers may be made where the Commission has decided that a third country, a territory or one or more specific sectors in the third country, or an international organisation ensures an adequate level of protection. Any data that leaves the EU and is processed in the United States of America is protected under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the EU parliament and the UK’s Information Commissioner’s office regarding the collection, use, and retention of personal information from the European Union and Switzerland to the United States.